Shipping & Delivery Policy

1. About this Policy

1.1 This Shipping and Delivery Policy ("Policy") explains how the Services purchased from Aurelian Vulcan Group Private Limited (CIN U62090WR2026PTC293034), operating the brand The Tribal Node ("we", "us", "our"), are delivered to you.

1.2 This Policy forms part of our Terms and Conditions and must be read with them, and with our Cancellation and Refund Policy. Words defined in the Terms and Conditions have the same meaning here, including "Order", "Order Confirmation", "Contract Price", "Delivery Stage", "Deliverable", "Third-Party Product" and "Business Day".

1.3 This Policy is published in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

2. We deliver services, not goods

2.1 We do not sell, ship or dispatch any physical product. There is no courier, no consignment, no tracking number, no delivery address and no shipping charge on any Order.

2.2 Everything we supply is a service, delivered electronically. This includes websites, applications, software, designs, creative files, video, written content, campaign management, reports and documentation.

2.3 Because nothing is shipped, no shipping fee, packaging fee, handling fee or delivery charge is levied at any point. The Contract Price recorded in your Order Confirmation, plus Goods and Services Tax, is the whole amount payable.

2.4 This Policy is published because it is a standard disclosure expected of an e-commerce entity. It sets out how electronic delivery works in place of shipping.

3. Territory

3.1 Our Services are offered to clients in India and, where we agree, to clients outside India.

3.2 Since delivery is electronic, there is no geographic restriction on delivery and no customs, duty, import charge or border formality of any kind.

3.3 Where the place of supply is outside India and the supply qualifies as an export of services, it is zero-rated where made under a Letter of Undertaking, in accordance with Clause 7.2 of the Terms and Conditions.

4. How delivery happens

4.1 Deliverables are handed over by one or more of the following methods, as appropriate to the Service:

(a) Deployment — a website, application or software is deployed to your hosting, server, domain or repository, and access credentials are handed to you;(b) Store submission — a mobile application is submitted to the Apple App Store, the Google Play Store or another distribution platform under your account;(c) Secure link or shared drive — design files, source files, video masters, documents and reports are shared through a download link or a cloud folder;(d) Email — written content, reports, documentation and credentials are sent to the email address on your Order;(e) Customer portal — where a portal is available on the Platform, Deliverables and documents are made available in your account against the relevant Order;(f) Account access — for marketing, advertising and social media Services, delivery takes the form of work performed within accounts held in your name, together with the reporting agreed for the cycle;(g) Publication — for public relations and media Services, delivery takes the form of submission to and, where accepted, publication by the relevant publication.

4.2 We will tell you at the outset of your Order which method applies to it.

5. Delivery Stages and progressive handover

5.1 Every Order is divided into Delivery Stages, recorded in the Order Confirmation together with the percentage of the Contract Price attached to each, in accordance with Clause 10 of the Terms and Conditions and Schedule A of the Cancellation and Refund Policy.

5.2 Delivery is progressive. Work is shared with you at each stage for review — a design for approval, a staging link, a test build, a first cut, a draft — rather than held back until the end.

5.3 On completion of a stage we notify you in writing. A stage is treated as approved on the earlier of your written approval, or the expiry of five (5) Business Days from our notification without written objection specifying the deficiency.

5.4 Final delivery occurs when the last stage of the Order is completed and handover is effected under Clause 4.

6. Delivery timelines

6.1 The estimated timeline for your Order is recorded in the Order Confirmation. Timelines are stated in Business Days and are estimates, not guarantees.

6.2 A timeline runs from the later of:

(a) receipt of the initial instalment; and(b) receipt from you of all content, brand material, access credentials and information required to commence.

6.3 The following are indicative ranges for common Services. Your actual timeline is the one in your Order Confirmation, which prevails over this Clause.

Landing page: 5 to 10 Business DaysPortfolio or services website: 10 to 15 Business DaysBusiness or corporate website: 15 to 25 Business DaysE-commerce website: 20 to 35 Business DaysCustom web application, CRM, ERP or custom software: 30 to 90 Business Days, by scopeMobile application, iOS and Android: 30 to 75 Business Days, excluding store review timeAPI development and integration: 10 to 30 Business Days, by scopeAI development, AI solutions and automation: 15 to 60 Business Days, by scopeLogo and brand identity: 7 to 15 Business DaysCompany profile, brochure or packaging design: 7 to 15 Business DaysSocial media creatives: 3 to 7 Business Days per batchReels, shorts and UGC video: 5 to 12 Business Days per deliverableBrand video, video ads and podcast production: 15 to 30 Business Days, excluding shoot schedulingAI video production: 5 to 15 Business DaysCopywriting and blog writing: 3 to 10 Business Days per pieceBiography writing: 10 to 20 Business DaysDigital PR and online news publication: 7 to 21 Business Days to submission; publication timing rests with the publicationWikipedia consultation and content preparation: 15 to 45 Business Days to submission for community reviewSEO, AEO and GEO, social media management, advertising management, maintenance: delivered continuously across a monthly cycle from the agreed start date

6.4 A timeline is extended, day for day, by:

(a) any delay in your providing content, feedback, approval, credentials or access, in accordance with Clause 8.4 of the Terms and Conditions;(b) any change request accepted under Clause 9.3 of the Terms and Conditions;(c) any period during which the Order is suspended under Clause 21 of the Terms and Conditions, including for non-payment;(d) any delay caused by a Third-Party Product provider, hosting provider, domain registrar, distribution platform, publication or advertising platform; and(e) any event of force majeure described in Clause 25 of the Terms and Conditions.

6.5 Time is not of the essence unless we have expressly agreed otherwise in writing for a specific milestone. Where we have so agreed, that agreement records what happens if the milestone is missed.

6.6 Where we anticipate a material delay, we will inform you as soon as we reasonably can, tell you why, and give you a revised date.

7. Matters outside our control

7.1 The following affect delivery and are decisions of third parties, not of us:

(a) Domain propagation. After a domain is configured, propagation across the internet ordinarily takes up to forty-eight (48) hours and is not within our control.

(b) App store review. Review by the Apple App Store, the Google Play Store or any other distribution platform takes its own time and may result in rejection. We complete rework reasonably required to satisfy a rejection notice relating to our build, at no charge. Approval itself is the platform's decision.

(c) Publication and editorial decisions. Acceptance, headline, placement, positioning, timing, duration and continued availability of any article are decided by the publication.

(d) Wikipedia. Creation, acceptance, retention, editing or deletion of an article is determined solely by Wikipedia's volunteer community and administrators. Our delivery is the preparation and submission work, and nothing further.

(e) Advertising platform review. Approval, disapproval, restriction or suspension of an advertisement, account, page or asset is the platform operator's decision.

(f) Hosting, registrar and cloud provider availability. Outages, suspensions and policy changes by such providers may delay delivery.

7.2 A delay arising from any matter in Clause 7.1 is not a failure of delivery on our part and does not give rise to a right of refund. Our obligation is to progress the Order diligently and to keep you informed.

8. Confirmation and proof of delivery

8.1 On final delivery we issue a delivery confirmation in writing, recording the date of delivery, the Deliverables handed over, the method of handover, and the credentials or access transferred.

8.2 Where delivery is by a download link, the link remains available for thirty (30) days. Please download and store your files within that period. We will re-issue a link once at no charge if you ask within six (6) months; after that a retrieval charge may apply and we do not warrant that the files remain available.

8.3 Following handover, you are responsible for maintaining backups of the Deliverable and of your data, unless a backup service is expressly included in a subsisting Order. See Clause 19.5 of the Terms and Conditions.

8.4 Delivery is not conditional on the Deliverable being used, published or launched by you. Where a Deliverable is ready and handover is prevented by your not providing access, credentials or a hosting environment, delivery is treated as effected on the date we notify you that it is ready.

9. Quality assurance, defects and rectification

Testing before delivery

9.1 Nothing is delivered to you untested. Before any Deliverable is handed over, it is checked against the specification approved by you and is reviewed by a person other than the person who produced it.

9.2 Depending on the Service, our pre-delivery checks include:

(a) functional testing of every feature against the approved scope and specification;(b) manual review of the complete Deliverable by a second reviewer;(c) cross-browser testing on current versions of Google Chrome, Mozilla Firefox, Microsoft Edge and Apple Safari;(d) responsive testing across mobile, tablet and desktop breakpoints;(e) form and enquiry testing, confirming that submissions are received at the destination you have specified;(f) payment gateway testing in test mode, where a gateway is integrated;(g) link, navigation and page-load checks across the whole Deliverable;(h) security basics — confirmation of a valid SSL certificate and enforced HTTPS;(i) indexability checks — robots directives, sitemap and meta configuration, where within scope;(j) device testing of application builds on physical iOS and Android devices, where applicable;(k) playback and specification checks on video masters across the target resolutions and platform requirements; and(l) proofreading and originality checks on written content produced by us.

9.3 A staging link, test build or preview is shared with you at the relevant Delivery Stage so that you can review the work yourself before final handover.

What testing can and cannot establish

9.4 Testing is carried out against the specification approved by you and the platforms, browsers, devices and integrations in general use at the time of delivery. No testing regime can guarantee that a Deliverable will behave identically in every combination of device, browser version, network condition, plugin and third-party service that exists or that comes into existence afterwards.

9.5 In particular, our testing does not and cannot cover: a change made after delivery by you or by anyone you engage; an update to a browser, operating system, plugin, theme, framework or third-party service released after delivery; a change to the policies, interfaces or pricing of a third-party platform; an outage or restriction imposed by a hosting provider, registrar or platform; or an error in content, data or material supplied by you.

Non-delivery or incomplete delivery

9.6 If you have not received a Deliverable by the date recorded in your Order Confirmation, or if what you received is incomplete, write to us at hello@thetribalnode.com with your Order number and the details. We will respond within forty-eight (48) hours, tell you the position, and either deliver or give you a firm revised date.

Reporting a defect

9.7 If something does not work as specified, or does not match what was approved, write to us at hello@thetribalnode.com. Please include your Order number, what you expected, what happened instead, and where possible the page or screen, the device and browser, and a screenshot or screen recording. This is the fastest route to a fix and costs you nothing.

9.8 We will acknowledge a defect report within forty-eight (48) hours and will rectify a confirmed defect at no charge within a reasonable time appropriate to its nature and severity.

Rectification comes first

9.9 Where a defect is reported, our first obligation, and your first remedy, is rectification. You agree to notify us and to allow us a reasonable opportunity to rectify before pursuing any other remedy in respect of that defect.

9.10 A defect that has been rectified is not a deficiency in the Services and does not give rise to a right of refund.

9.11 Where a defect cannot be rectified within a reasonable time, Clause 9 of the Cancellation and Refund Policy applies and we will refund the amount attributable to the deficient part of the Order.

What is a defect, and what is not

9.12 A defect is a failure of the Deliverable to function, or to conform to the specification approved by you, as delivered.

9.13 The following are not defects:

(a) a request for a change to something that was approved by you at the relevant Delivery Stage;(b) a matter of preference, taste or opinion where the Deliverable conforms to the approved specification;(c) an addition, enhancement, new feature, new page, new platform or expansion of scope, which is a change request under Clause 9.3 of the Terms and Conditions and is chargeable;(d) an error in text, images, data, pricing or other material supplied or approved by you;(e) an issue arising from a modification made to the Deliverable after handover by you or by anyone you engage;(f) an issue caused by a third-party update, outage, policy change, suspension or discontinuation; and(g) failure to achieve a commercial or algorithmic outcome, in accordance with Clause 13 of the Terms and Conditions.

9.14 Where a report falls within Clause 9.13, we will tell you so in writing, explain why, and where you wish to proceed, quote for the work as a change request.

Your rights are preserved

9.15 Nothing in this Clause limits or excludes any right available to you under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020, and nothing in it excludes liability for fraud or for any liability that cannot lawfully be excluded.

9.16 Rights in a Deliverable pass to you only on receipt of the full Contract Price, in accordance with Clause 16 of the Terms and Conditions. Handover of files does not by itself transfer those rights while any amount remains unpaid.

10. Support after delivery

10.1 Where your Package includes a support period, it runs from the date of delivery recorded in the delivery confirmation, for the duration stated.

10.2 What the support period covers and does not cover is set out in Clause 19 of the Terms and Conditions.

10.3 After the support period expires, support is available under a separate maintenance Order at our then-current rates.

11. Complimentary domain, hosting and email

11.1 Where a Package includes a domain name, hosting or professional email free of charge for a stated period, that period runs from the date the item is activated, which may be earlier than final delivery of the Order.

11.2 Renewal after that period is your responsibility and is chargeable at the then-prevailing rate. We are not obliged to renew and are not liable for any consequence of non-renewal, including expiry or loss of a domain name. See Clause 11.4 of the Terms and Conditions.

11.3 A domain name registered by us on your behalf will be transferred into your own account on written request, subject to full payment and to the registrar's transfer rules and lock-in periods.

12. Contact and grievance redressal

12.1 For any question relating to delivery, contact us at hello@thetribalnode.com or +91 62908 24487.

12.2 Any grievance relating to delivery may be addressed to:

Grievance Officer: Ms. Chandana BasuDesignation: Director, Aurelian Vulcan Group Private LimitedEmail: hello@thetribalnode.comTelephone: +91 62908 24487Address: C/O Indranil Basu, Ground Floor, 95/1, Gouripur Bye Road, Birati, Kolkata, North 24 Parganas, West Bengal – 700051, India

12.3 Every grievance is acknowledged within forty-eight (48) hours, allotted a reference number, and redressed within one (1) month of receipt.

13. Changes to this Policy

13.1 We may amend this Policy by publishing a revised version on the website with a new version number and effective date. The version in force on the date of your Order Confirmation governs your Order.

14. Governing law

14.1 This Policy is governed by the laws of India and is subject to Clause 28 of the Terms and Conditions.

Aurelian Vulcan Group Private LimitedOperating the brand The Tribal NodeCIN: U62090WR2026PTC293034 | GSTIN: 19ABFCA2560A1Z3www.thetribalnode.com | hello@thetribalnode.com | +91 62908 24487